Websites don't load - troubleshoot and set mistake messages

Are you having trouble getting a website to load? Don't worry — we're here to help. This article will show you how to set up the problem so you can become back to surfing the web.

Notation: If you're having trouble with a website, click the padlock icon Fx70GreyPadlock Fx89Padlock in the address bar to see if Firefox has blocked parts of the page that are not secure. Run into Mixed content blocking in Firefox for details.

Table of Contents

  • i Beginning, allow's effigy out where the problem is
  • two The trouble only happens with certain websites
    • ii.1 Try clearing Firefox's cookies and cache
    • 2.2 The website loads simply doesn't work properly
    • 2.three The problem only happens on a secure (https) website
  • three The problem only happens in Firefox
  • 4 The problem happens in all spider web browsers
  • 5 Other, less mutual problems

First, allow's figure out where the problem is

With a little detective work, we can narrow down the cause of the problem.

  1. Open a new tab and bank check to see if you can load another website similar google.com or mozilla.org.
    • If yous can open another site, skip downward to The problem only happens with certain websites.
    • If you can't open another site, proceed on to the adjacent pace.
  2. Launch some other browser, like Internet Explorer or Microsoft Edge Safari Google Chrome, and effort to open the site yous were having problems with.
    • If the site works in some other browser, run into The problem merely happens in Firefox.
    • If the site doesn't work in some other browser, check out The problem happens in all spider web browsers.

The trouble just happens with certain websites

If you run across whatsoever of these error messages, information technology might just be a problem with Firefox's cache:

  • The connection was interrupted
  • The connection was reset
  • The connection has timed out

Try clearing Firefox'southward cookies and cache

Do these steps and then reload the website you lot're having trouble with.

  1. Click on the bill of fare push button fx57menu Fx89menuButton to open up the menu console. Click the Library 57 library icon push button on your toolbar. (If you don't see information technology, click the bill of fare fx57menu button, then click click the menu fx89menuButton push.)
  2. Click and select .
  3. In the Time Range to clear: drop-down, select Everything.
  4. Below the drop-down carte, select both Cookies and Cache. Brand sure other items you lot want to keep are not selected.
  5. Click OK.

If clearing Firefox'south cookies and cache didn't piece of work, it's probably a sign that at that place is a problem with the website itself. In that case you'll just accept to wait for it to go fixed. With big sites similar Twitter or Facebook this may only exist a few minutes.

If you don't encounter any of the error messages above, check to see if whatsoever of the specific issues below match what you see:

The website loads but doesn't work properly

If the website doesn't look right or doesn't work the mode it's supposed to, you should check out the post-obit articles:

  • Websites look wrong or appear differently than they should
  • Fix problems that cause images to not show
  • Fix common audio and video issues
  • Websites show a spinning wheel and never terminate loading
  • Fix login issues on websites that require a username and password. You lot may receive an error similar to We were unable to process your login request or An unspecified error has occurred when you effort to sign in to websites with your username and password, or the login may but fail.
  • Websites look wrong or appear differently than they should
  • Fix problems that cause images to not show
  • Fix common audio and video bug
  • Fix login problems on websites that require a username and countersign. Yous may receive an error similar to We were unable to procedure your login asking or An unspecified error has occurred when you lot attempt to sign in to websites with your username and password, or the login may but fail.

The problem just happens on a secure (https) website

Wait at the web address in the location bar. Does it showtime with https:// (notice the "s")? If so, check if you run into one of the following mistake messages:

  • For a "Warning: Potential Security Gamble Ahead" error folio, meet the manufactures What do the security warning codes hateful? and How to troubleshoot security mistake codes on secure websites.
  • For a "Secure Connexion Failed" or "Did Not Connect: Potential Security Issue" error folio, encounter Secure connection failed and Firefox did not connect.
  • For a "Your Computer Clock is Wrong" error page, see How to troubleshoot time related errors on secure websites.

The problem but happens in Firefox

If another web browser works only fine, one of post-obit solutions should fix things:

  • Firefox can't load websites but other browsers tin - if you can view websites in browsers other than Firefox.
  • Prepare problems connecting to websites afterwards updating Firefox - if you experience connectedness problems later on updating Firefox.

If you meet the post-obit error messages, Firefox is trying to access the Internet through a proxy server:

  • The proxy server is refusing connections
  • Unable to find the proxy server

If you connect to the Internet through a proxy, compare Firefox's settings to Cyberspace Explorer's — see Microsoft'south guide to proxy settings. Encounter Enter proxy server settings on Mac at Apple Support for more information on proxy settings.

To cheque your connection settings in Firefox:

  1. In the Carte bar at the top of the screen, click and select . Click the card button Fx57Menu and select . Click the menu button Fx89menuButton and select .

  2. In the panel, become down to the Network Settings section.
  3. Click Settings…. The Connection Settings dialog will open up.
  4. Change your proxy settings:
    • If you don't connect to the Cyberspace through a proxy (or don't know whether you connect through a proxy), select No Proxy.
  5. Shut the Connection Settings dialog.
  6. Shut the nigh:preferences page. Any changes you've made will automatically be saved.

The problem happens in all web browsers

This is probably a trouble with your Internet connection. See Firefox and other browsers can't load websites for some troubleshooting suggestions.

Other, less common problems

  • A website reports that Firefox is outdated, incompatible or not supported - see How to reset the default user agent on Firefox.
  • Malicious website errors - if you see a "Suspected Set on Site!" or "Suspected Spider web Forgery!" warning, Firefox has blocked access to the website you lot're visiting to protect you from malware or spider web forgery (phishing). For more data, run across Phishing and Malware Protection (Mozilla.org).
  • Offline mode - if you see a message about offline mode, you may take set Firefox not to use your network connection. Make sure your figurer has a network connection and so:
    • Click the menu button New Fx Menu, click and make sure is unchecked. Click File in the Bill of fare bar (y'all can press and release the Alt key to temporarily prove the Menu bar), and so make sure is unchecked.
  • The page isn't redirecting properly - this trouble can be acquired past problems with cookies. Run across Websites say cookies are blocked - Unblock them for more data.
  • If you get a File not constitute error, endeavour the troubleshooting steps in these articles:
    • Troubleshoot extensions, themes and hardware dispatch issues to solve common Firefox problems
    • Troubleshoot Firefox problems caused by malware
  • Content Encoding Fault - if you get the fault message Content Encoding Error or The folio you are trying to view cannot exist shown considering it uses an invalid or unsupported form of compression, use these steps to diagnose and fix them:
    1. Bank check the settings of whatever Cyberspace security applications you apply (including firewalls, anti-virus or anti-spyware programs, and privacy protection programs). You lot should try to remove whatsoever permissions those applications accept for Firefox, and then add together them again. For programme-specific instructions for a number of applications, see Configure firewalls and so that Firefox can access the Net.
    2. Follow the Standard troubleshooting steps.
  • This address is restricted - this error occurs when you are attempting to connect to a web server on a port that is reserved for some other application. If the website you are trying to visit contains a colon followed by a number in its address (for example, http://website.com:23), try removing that portion (http://website.com) or replacing it with :80 (http://website.com:fourscore). If this doesn't work, yous may have been given an incorrect accost.
  • DNS cache is invalid - DNS is the service that converts a website's domain name into the IP address that Firefox uses to connect to a website. This information is saved to your computer'south DNS cache in social club to better speeds. Nonetheless, if the DNS cache tape is corrupt or the website has changed IP accost, Firefox may be directed to the incorrect server. The Firefox and other browsers can't load websites commodity explains how to flush the DNS enshroud. For additional data, see https://www.whatsmydns.cyberspace/flush-dns.html.

These fine people helped write this article:

AliceWyman, Chris Ilias, philipp, David Tenser, Cheng Wang, Tonnes, Michael Verdi, scoobidiver, Swarnava Sengupta, Joergen, Jason, NicoleRipp, Mozinet, Wesley Branton, scootergrisen, Artist, Fabi

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